IT Documentation Specialist- Contract

Indianapolis, IN, 46256, United States

Posted on 04/29/2019

Position Details




Healthcare / Other


Education / Training

Job Level:

Experienced Professional (Non-Manager)

Reference ID:


If you are skilled with training documentation and have a knack for IT specific support and training this may be the opportunity for you! We are searching for an IT Documentation Specialist for a Long Term Contract position.

Job duties include:
  • Work with Workplace Services, Mobile Services, Printing Services, Meeting Services, Training, and IT Service Desk to create, develop, update and maintain, operational procedures and manuals; strong collaboration skills required.
  • Update training presentations, schedules and quizzes for Site IT department training.
  • Maintain and design comprehensive Servicenow knowledge updates and reviews.
  • Periodically present training to end users and department staff as a backup for the team.
  • Monitor application updates and design communications to notify internal teams.
  • Analyze documents to maintain continuity of style of content.
  • Create a Skill Matrix using Bloom's Taxonomy framework and setup in iOS App.
  • Work with Hospitality and other groups across campus to coordinate the IT Adoption Services events and IT fairs.
  • Update training and Site IT website content when changes occur.
  • Manage training inquiries that come to the training mailbox and assign the training classes to the appropriate Site IT Trainer.

Experience required:
  • Experience working in a fast paced, high energy environment.
  • Effective IT documentation management skills.
  • Strong collaboration, communication, and time management skills required.
  • Proficient with Desktop Support roles, Servicenow, Google Suite, and Microsoft Office.
  • Preferred Bloom’s Taxonomy framework, Smartsheet, and JavaScript knowledge.
  • Minimum 5 years experience or Associate Degree required.